Return & Refund Policy

Effective Date: April 21, 2026

Thank you for shopping at 123hpshop.online. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or not as described
  • The return request is made within 7 days of delivery
  • The item is unused and in its original packaging

We reserve the right to رفض returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our error)
  • Products without original packaging
  • Items marked as “Final Sale”

3. Return Process

To initiate a return:

  1. Contact us at [Insert Email Address]
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions

Do not send items back without prior approval.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for lost return shipments

5. Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

7. Order Cancellation

  • Orders can only be canceled within 12 hours of placing the order
  • After this period, orders may already be processed and cannot be canceled

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Processing times may vary depending on your bank

If the issue persists, contact us.

9. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Notify us within 48 hours of delivery
  • Provide clear photos as evidence

We will arrange a replacement or refund at no additional cost.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [Insert Email Address]
Website: https://123hpshop.online